Would be great if i could receive my package sometime this year. The delivery guy never even attempts to drop off the parcel.

If you would like your items to arrive sometime next year this company is the one for you.2 days straight of arguing with an overseas call centre about my parcel.

It's a real inconvenience ESPECIALLY if you get EXPRESS SHIPPING.

I copied this post as its exactly how I feel except I would like to add that they are taking money for a service they are not providing. An important business letter was sent last Wednesday from Melbourne to Sydney and I still haven't received it. Purchased an item from e Bay (click and collect), seller posted from one suburb over, item was picked up by Australia post and taken all the way across town to their distribution centre.

It also offers three-day delivery with doorstep collection using a nationwide network of independent couriers. The parcel number is found on the order confirmation emailed to the sender or by logging into a my Hermes account and clicking on ‘Your Shipments’ at the top right hand corner of the screen.

my Hermes is not able to directly provide information on the location of a parcel that has been sent on behalf of a High Street retailer.

Showed email and my ID to post office, they checked the back room and confirmed they had it and all details were correct but would not let me take it, Big W in same small shopping complex must pick up then I can collect from them.

What a joke Order placed on Saturday 5th of August, shipping info received by Auspost Sunday 6th of August, Monday 7th it's in transit, Wednesday 9th of August I'm not allowed to collect my own package...

I am sick of the couriers that are not coming and at least knocking on my door.

It happens so frequently - they just slip a Missed Parcel notice in the mail box and off they go.

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I was supposed to have a package delivered to my work. You'd be better off saving people the hassle of dealing with people who only read from a script (this is quite literally) and allowing us to change the delivery online.